Information Development

Information Development

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The survey questions are often quite high level, asking if indeed the customer is happy (yes or no) with the ... Although a customer satisfaction rating can provide a baseline from which to measure improvements, the information gathered ... Your goal, metrics, and improvement program might look like the following example.

Title:Information Development
Author: JoAnn T. Hackos
Publisher:John Wiley & Sons - 2007-02-27

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