The Big Book of Customer Service Training Games

The Big Book of Customer Service Training Games

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Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.Ita#39;s Who You Are 1 Games for Developing a Customer-Focused Attitude Customer Service Means . . . 3 Participants work in groups to piece together several ... The Best of Times and the Worst of Times 21 Participants describe their best and worst experiences as customers and determine the key characteristics that make for good customer service. Chapter 2. What You Say and How You Say It 23 Verbalanbsp;...

Title:The Big Book of Customer Service Training Games
Author: Peggy Carlaw, Vasudha Deming
Publisher:McGraw Hill Professional - 1998-09-22

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